Getting your login to PracBiz Helpdesk System

PracBiz has upgraded our helpdesk system since last year (2025). 

We have recently given access to all our customers to have access to our system by using your registered email address in the login field and doing forgot password. 

If you have your username and password. Use it to login by completing the "login requirements". Then click "sign in"

If you are a new user. Click on "sign up"

Then fill in the relevant details. Then click "sign up"

You will then get an email with your login credentials to access the page.

If you are an existing user and have forgotten your password. Click "Forgot Password"

Key in your email address that you have registered with us. And click "submit". 

You will receive an email with a link for you to change your password.

When logged in the primary page you will get: -

The main login page. The following is available: -

1. "Your username" Your login profile tab as highlighted in yellow
2. "Submit a request" A case raising button highlighted in red
3. "Community" A discussion board highlighted in green. Not active at the moment.
4. "Support" to bring you back to the main page below
5. When you have raised cases, you will also see the status of your case that you raise.

Please update your profile with a phone number and picture. As well as description of your role and department for easier reference in the future. 

Create a new request to submit.

The case will be listed in your listing of cases. The more cases the more the listing.

Status of your request.

Details of your request.

On your right-hand section, you can also see the progress of your case.